Shipping policy

Shipping Policy

Last Updated: March 14, 2026

Thank you for shopping with PHETRAM. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://phetram.com.

By placing an order with PHETRAM, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders placed on phetram.com are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed after 5:00 PM (Eastern Standard Time) may be processed on the next business day.
During peak seasons, promotional events, or holidays, order processing may take 3–5 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

If there is any unexpected delay in processing your order, PHETRAM will notify you via the email address provided at checkout.

2. Shipping Methods

PHETRAM offers the following shipping options:

Standard Shipping
Express Shipping

Orders are shipped using reliable U.S. shipping carriers including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

The shipping carrier used will depend on your delivery location and the most efficient shipping method available.

3. Estimated Delivery Times

Delivery times begin after the order has been shipped.

Estimated delivery timelines:

Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

Delivery times are estimates and may vary depending on:

Customer location
Carrier delays
Severe weather conditions
Public holidays
High shipping volumes
Other circumstances beyond our control

PHETRAM cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers.

4. Shipping Costs

Shipping costs are clearly displayed during the checkout process before payment.

Current shipping rates:

Standard Shipping: $5.99
Express Shipping: $9.99
Free Standard Shipping: Available on orders over $100

Shipping charges are non-refundable, except in cases where PHETRAM has made an error, such as sending the wrong product or a defective item.

5. Tracking Information

After your order is shipped, you will receive a shipping confirmation email from PHETRAM that includes:

Your order confirmation
A tracking number
A tracking link

Tracking updates may take up to 24 hours to appear in the shipping carrier’s system.

If you do not receive tracking information within 48 hours after your order has shipped, please contact our support team.

Customer support email: support@phetram.com

6. Delivery Issues and Delays

A. Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address during checkout.

PHETRAM is not responsible for shipping delays or lost packages caused by incorrect or incomplete address information provided by the customer.

If you realize that your shipping address is incorrect, please contact us immediately at support@phetram.com.

B. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable:

The carrier may attempt redelivery.
The package may be held at a local carrier facility for pickup.

If the package is returned to PHETRAM due to repeated failed delivery attempts, additional shipping fees may be required for reshipment.

C. Lost or Damaged Packages

If your order arrives damaged, defective, or appears to be lost, please contact PHETRAM within 48 hours of delivery.

Email: support@phetram.com

Please include:

Your order number
Photos of the damaged product or packaging
A brief description of the issue

PHETRAM will investigate the issue and work with the shipping carrier to resolve the problem as quickly as possible.

7. Shipping Availability

PHETRAM currently ships to addresses within the United States.

At this time, we do not ship internationally, to P.O. Boxes, or to APO/FPO military addresses.

If international shipping becomes available in the future, shipping costs, duties, and delivery timelines will be clearly displayed during checkout.

8. Order Changes and Cancellations

If you need to modify or cancel your order, please contact PHETRAM within 12 hours of placing the order.

Once an order has been processed or shipped, it can no longer be canceled.

Customers may refer to the Return & Refund Policy available on phetram.com for information about returning items after delivery.

9. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact PHETRAM customer support:

PHETRAM Customer Support
Website: https://phetram.com
Email: support@phetram.com