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Terms of service

Terms of Service

Last Updated: March 14, 2026

OVERVIEW

Welcome to PHETRAM. The terms “we”, “us”, and “our” refer to PHETRAM. PHETRAM operates this website and online store located at https://phetram.com, including all information, content, features, tools, products, and services available from this site (the “Services”).

PHETRAM is powered by Shopify, which enables us to provide our online store platform and related services.

These Terms of Service (“Terms”) govern your use of our website and services. By visiting our website or purchasing something from us, you engage in our Services and agree to be bound by these Terms.

If you do not agree to these Terms of Service, you may not access the website or use any Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old, or

  • You are using this website under the supervision of a parent or legal guardian.

To use certain features of the Services, you may be required to create an account and provide information such as:

  • Email address

  • Billing address

  • Shipping address

  • Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

SECTION 2 – PRODUCTS

We make every effort to accurately display the colors, images, and details of our products. However:

  • Colors may appear differently depending on your screen or device.

  • Product appearance may slightly vary from images.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

  • Limit product quantities

  • Discontinue products

  • Restrict sales to certain regions or individuals

SECTION 3 – ORDERS

By placing an order on phetram.com, you are making an offer to purchase a product.

PHETRAM reserves the right to accept or decline any order at our discretion.

Your order is considered accepted only after:

  • Payment has been successfully processed, and

  • You receive an order confirmation email.

We may cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Incorrect customer information

If your order is canceled after payment, a full refund will be issued to your original payment method.

SECTION 4 – PRICING AND BILLING

All prices displayed on phetram.com are listed in U.S. Dollars (USD) unless otherwise stated.

Prices do not include shipping fees or applicable taxes, which will be calculated at checkout.

We reserve the right to modify prices, promotions, and discounts at any time without prior notice.

By placing an order, you confirm that:

  • Your payment information is accurate.

  • You are authorized to use the payment method.

  • You agree to pay the full amount including taxes and shipping fees.

SECTION 5 – SHIPPING AND DELIVERY

PHETRAM processes orders within 1–3 business days.

Estimated delivery times:

  • Standard Shipping: 4–7 business days

  • Express Shipping: 2–4 business days

Delivery timelines are estimates and may vary due to:

  • Shipping carrier delays

  • Weather conditions

  • Public holidays

  • High order volumes

Once the order is transferred to the shipping carrier, risk of loss and ownership of the product passes to the customer.

SECTION 6 – RETURNS AND REFUNDS

Customers may request a return within 14 days of delivery if the item meets the following conditions:

  • Item is unused

  • Item is in original packaging

  • Proof of purchase is provided

Certain products may not be eligible for return, including:

  • Final sale items

  • Personalized products

  • Hygiene or personal care items

Once the returned product is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

SECTION 7 – INTELLECTUAL PROPERTY

All content on phetram.com, including:

  • Logos

  • Images

  • Product designs

  • Text

  • Graphics

  • Website layout

is the property of PHETRAM and protected by intellectual property laws.

You may not reproduce, copy, distribute, or exploit any part of the website without our written permission.

SECTION 8 – THIRD-PARTY TOOLS AND LINKS

Our website may include links to third-party websites or tools.

We do not control these services and are not responsible for their content, policies, or practices.

Your use of third-party services is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

PHETRAM’s online store is powered by Shopify.

However, all purchases made through this website are directly between you and PHETRAM.

Shopify is not responsible for:

  • Product issues

  • Shipping delays

  • Refund disputes

  • Customer service issues

SECTION 10 – PRIVACY

Your personal information is handled according to our Privacy Policy, available at:

https://phetram.com/pages/privacy-policy

By using our Services, you consent to the collection and use of information as described in that policy.

SECTION 11 – FEEDBACK

If you provide suggestions, ideas, or feedback about our Services, you grant PHETRAM a worldwide, perpetual, royalty-free license to use, modify, and publish that feedback for any purpose.

We are not obligated to compensate you for feedback submissions.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain errors related to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping details

We reserve the right to correct any errors and update information without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the website for:

  • Illegal activities

  • Fraudulent transactions

  • Violating intellectual property rights

  • Uploading malicious software

  • Harassing or abusing others

  • Collecting personal data without permission

We reserve the right to terminate access to the Services for violations.

SECTION 14 – TERMINATION

We may terminate or suspend your access to our Services at any time if you violate these Terms.

You remain responsible for any outstanding payments due prior to termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available.”

PHETRAM makes no guarantees that:

  • The website will operate without interruption

  • The website will be error-free

  • Products will meet every individual expectation

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, PHETRAM will not be liable for:

  • Indirect damages

  • Loss of profits

  • Loss of data

  • Consequential damages

Our total liability shall not exceed the amount paid by you for the product in question.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless PHETRAM and its affiliates from any claims, damages, or legal expenses resulting from:

  • Your violation of these Terms

  • Your misuse of the Services

  • Your violation of any law or third-party rights

SECTION 18 – SEVERABILITY

If any part of these Terms is found to be unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 – GOVERNING LAW

These Terms are governed by the laws of the United States.

Any disputes shall be resolved in the courts of the United States.

SECTION 20 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

If you have questions about these Terms, please contact us:

PHETRAM

Website: https://phetram.com
Email: ramshid1290@gmail.com